Refund policy

Colibri Vanille guarantees the quality of all its products if they have been delivered to you by registered post and you have informed us of your dissatisfaction within 24 hours of receipt at your place. If the products arrive in poor condition, they will be refunded to you at 100% less postage and bank charges. You may request to receive only one of these two options:

1) the same product without imperfections;

If you choose to receive the same product, it will be shipped to you within ten days of notifying us of the problem, free of charge. 

2) a full refund without postage and bank charges.

If you choose to receive the refund, it will be returned to you via the same payment method within ten days, less fees.

Attention: 

Vanilla is an extremely delicate spice. As soon as they leave the ripening boxes where they have been stabilized before going to your home, they are carefully packed for the duration of transport. If it deteriorates during transport, we will take responsibility for replacing it for you. However, when they arrive at your place, it is your responsibility to offer them all the conditions required so that they retain their organoleptic qualities as long as necessary.

  • As soon as they arrive home, take them out of the bag and release their ties. Place them on clean parchment paper and examine them carefully. If they show signs of mold or give off a bad smell, let us know about the situation within 24 hours of their arrival. If they are beautiful and give off a heady scent, all is well! But we have to make sure that they stay that way;
  • Let them breathe the atmosphere of your home at least 12 hours in the original sulfur paper and do not put them back in the plastic bag!
  • Place them in a glass jar with their parchment paper so that it does not touch the sides of the jar. You can use a clean, dry "Bernardin" type jar. (Avoid plastic!) This step is very important because a trace of mist in your jar can ruin the vanilla. Its optimal conservation is between 19 C and 24 C.
  • Avoid leaving the jar in a place which could be reached by the sun and produce mist; keep them away from a heat source or air conditioning.
  • Take a look at the vanilla frequently over the first two or three weeks to make sure it is stabilizing well. Examine them often and if you see a trace of mold on a pod, quickly, it must be separated from the others to avoid contamination and use it quickly. If you don't have an immediate plan for it, it's best to let it air dry to stop fungal growth. When you're ready to use it, rehydrate it in a glass of water for at least six hours or until tender.